Compiled from : https://enterprisersproject.com/article/2017/11/3-ways-robotics-affects-cio-role
author: Dennis Walsh
How does robotic process automation affect CIO? Consider these possibilities.
As 2017 draws, many CIOs’ 2018 goals will also be determined. Perhaps you will be involved in Robotic Process Automation (RPA). For many years, RPA has been an unattainable concept for many companies. But as organizations become more agile and efficient, the potential benefits of RPA begin to gain attention.
According to the latest research by Redwood Sofeware and Sapio Research, IT decision makers believe that 59% of the business in the next 5 years can be automated, resulting in new speed and efficiency, and reducing the corresponding duplication Sexual manual workload posts. However, 20% of companies that do not currently implement RPA in their positions have more than 1,000 employees.
For CIOs, RPA can potentially affect your role in the business and your team. As the status of RPA becomes more important in 2018, the roles of CIOs and other IT decision makers can be changed in three ways:
The opportunity to become a strategic change agent increases
As the pressure grows, doing more with the least amount of time, internal processes are becoming more and more important. In every business, employees do some important tasks that are both important and boring. These tasks can be tedious and repetitive tasks, but they are required to be completed quickly and without errors.
[ROI advice on your automation strategy, check out our related articles, how to improve ROI in automation: 4 tips. ]
In finance, from the back office operations to procurement, supply chain, accounting, customer service, and human resources, there are some boring tasks in almost every position in an organization. This provides an opportunity for CIOs to unite IT with the business and become a pioneer in using RPA for strategic change.
In addition to past screen capture technology, robots are now customizable, and plug-and-play solutions can be designed to meet the needs of the enterprise. Using this process-centric approach, companies can not only automate tasks that were previously done by people, but also automate application and system-specific tasks, such as ERP and other enterprise applications.
Implementing a higher level of automation for end-to-end processes will be of value to CIOs. CIOs will be at the forefront of this opportunity.
Refocusing on people and training
Technical changes will make employees more panic, especially when these automation changes involve a significant portion of their daily responsibilities. CIOs should clearly tell them how the RPA will make their roles and responsibilities better, and the strategic decisions that will be used to illustrate their bottom line.
When implementing an RPA, it is critical to clearly and clearly express that “people are important to the success of the organization” and that this success requires appropriate technical and human skills. Balance.
CIOs should also analyze workflows and implement better processes that go beyond the specific tasks previously done by end users. Through end-to-end process automation, CIOs can make their employees perform better.
Because it is important to upgrade and train employee skills throughout the automation process, CIOs must work with corporate executives to decide and help employees confidently respond to changing training programs.
Need long-term planning
To ensure the success of robotic process automation, Party A must have a long-term approach. This will require a flexible solution that will benefit the entire business model, including consumers. For example, when Amazon promoted fast delivery services for its Prime consumers, they not only re-adjusted the order delivery process in their warehouses, they also automate their online customer experience, making them simpler and faster. And make it easier for consumers to place orders than before.
In the coming year, CIOs can apply the same approach to applying technology and building a holistic solution to change the way organizations move. Layoffs will only have a big impact on the bottom line, but process automation will enable CIOs to consider larger issues through optimization and empowerment. This approach allows CIOs to build long-term credibility for themselves and RPA. This in turn will strengthen the role of CIOs as pathfinders and contribute to the success of the entire organization.
For CIOs, taking a long-term, strategic approach to RPA success requires time and hard work. Nonetheless, CIOs who are committed to creating a human and technology balance strategy will realize greater value now and in the future.
Author: Dennis Walsh translator : qhwdw Proofreading: wxy
This article was originally compiled by LCTT, Linux China Honor Launch